Terms & conditions

Anton Vets Ltd will provide veterinary care and advice for all species barring horses / donkeys.

Routine consultations take place between 9am and 6.30pm during the week.

Saturday morning 9-12 noon

Consultations are by appointment.

Outside of these hours, an emergency service will be provided on a 24/7 basis via 01264 729165.

Payment for veterinary services is expected at time of consultation or on collection of pets post surgery, unless account facilities or payment plans have been arranged in advance.

A written or verbal estimate for fees can be requested and will always be provided if requested. It should be noted this will be an estimate and not a fixed quote.

Payment can be made by cash, cheque, credit or debit card (except American Express). An itemised invoice will always be offered.

For insured pets, we expect payment from the client rather than direct from the insurance company apart from exceptional circumstances.

Invoices for unpaid accounts will be sent at the beginning of each month. Payment is expected within 30 days of invoicing.

Unpaid accounts will be submitted to a debt collection agency or court for payment to be arranged.

Any fees incurred in collection of an outstanding account will be charged to the debtor.

Veterinary services will be withdrawn from all debtors and they will need to make arrangement to have care of their pet(s) transferred to another clinic.

In the event of concern or complaint please contact the directors.

Threatening behaviour, verbal or physical, to any member of staff will not be tolerated under any circumstances. In these situations, the perpetrator will be asked to leave and future veterinary services will be withdrawn.

Prescriptions

Prescriptions are available from this practice.

There is a charge for the issuing of a prescription.

You may obtain Prescription Only Medicines Veterinary, (POM-Vs) from your veterinary surgeon OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy.

Your veterinary surgeon may prescribe POM-Vs only for animals under their care.

A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.

You will be informed, on request, of the price of any medicine that may be dispensed for your animal.

The general policy of this practice is to re-assess an animal requiring repeat prescriptions every 6 months, but this may vary with individual circumstances. A consultation fee will be charged.

Further information on the prices of medicines is available on request.